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unable to download music videos

Kommentare

5 Kommentare

  • RN Support


    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    0
  • grant ross

    hi

    thanks for getting back to me ,the version no is 2020.7.28.0 and i was in youtube  music trying to download (from Elvis Presley Boulevard Memphis, Tennessee) some songs would download but not them all especially (Hurt).

    regards grant

    0
  • RN Support

    Grant,

    The downloader version is the correct one that you have.

    If this is the video you are having difficulty in downloading, please note that we were able to download the video.

    https://www.youtube.com/watch?v=nOrIloT8Okw

    Can you please confirm if this is the video you are unable to download?

    0
  • malcolm grant ross

    hi

    no it was not that one it was the music album (Form Elvis Presley Boulevard, Memphis, Tennessee) but i did find another video and it work ok and i tried other songs today and it works fine. maybe its something to do with that album but i am happy enough with it now. thanks for your help.

    grant

    0
  • RN Support

    It would really help us to help you if you can copy and paste the URL of that specific video so we can test it in-house.

    0

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