Unable to download just now

duan wang

• 29. Oktober 2020 21:53

I have been using Realplay to download videos from YouTube. It worked fine until an hour ago. Just can’t download anything

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• Offizieller Kommentar

  

  RN Support

  • 5. November 2020 20:56

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.
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  Barry Fitzgerald

  • 30. Oktober 2020 17:19

  Me too

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  Barry Fitzgerald

  • 31. Oktober 2020 02:36

  So is there any support????

   

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  Barry Fitzgerald

  • 31. Oktober 2020 22:44

  I uninstalled v20, downloaded v18 and reinstalled it.  Download works with v18.

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  RN Support

  • 1. November 2020 20:42

  Duan,

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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  duan wang

  • 2. November 2020 11:20

  Unfortunately I can’t provide you what you request because I uninstall V20 and reinstall V18.
  V20 is the one I have problem with. For the same URL, V18 works fine.

  Duan

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