Brightcove
I have subscribed to several 'How to' sites that have recently converted their videos to Brightcove methodology. In the past, with my subscriptions and login to those sites I could download videos with realplayer to use off-line, in a remote workshop. Now, however, only "Previews", not the full video, will download. Is realplayer addressing this problem or must a solution come from elsewhere?
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We have resolved the download issue. Please follow the instructions from the below link to download videos again.
https://customer.real.com/hc/en-us/articles/360058635933
Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
If the issue persists, please provide us with a sample URL that you are unable able to download.0 -
I have updated RealPlayer to 20.0.2.308. I still cannot download some videos. It is possible that the rules have changed at my source to which I have subscribe as what they call 'Premium'. With this 'Premium' subscription, I can view "Premium" videos but maybe they have disabled download for viewing later? It would be very useful to be able to watch such videos in my remote workshop where there is no internet.Here is one particular url, but, you might need login credentials to get to the video. When I watch the video directly on the website it is 9 minutes long. However, when I download this video, I get only a 45 second 'Preview'. Pattern Cutting on the Bandsaw0
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We are also able to download only a short video. (It allowed us to download without logging into that website)
It is most probably that https://www.wwgoa.com/ has made some changes on their end.
Are you able to download videos from YouTube as an example? If yes, you may want to get in touch with the web administrator of https://www.wwgoa.com/
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I have no problem downloading a couple youtube videos. However, I do not know if Brightcove is involved with those particular videos. For now, I will assume it is either a problem or new policy at wwgoa.com and I'll pursue that with them. Thanks for your support.
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