hear audio, no video when playing MP4 video
received MP4 video taken by cellphone, and then sent to me as an attachment to email. I saved the file on my desktop computer in a subdirectory that I created. when I double-click on the file, the audio is playing, and there is no video except the visualizations. I have not found any setting that I can change to get the video to play. I checked and verified that RealPlayer will play MPEG including MP4. I hope that someone can make my day better. Thanks in advance.
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Please follow these steps to resolve your issue.
1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences.
3. In the Category pane, select Hardware.- Under Video Card Compatibility, move the slider bar to Best Performance.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.0 -
I performed the steps below but no joy. I have audio but no video other than the visualization. I also restarted the computer and then started RealPlayer; no change in what the file does. any other ideas?
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Tim,
We released a new version recently that may fix your issue. Please uninstall and reinstall RealPlayer from www.real.com.
If the issue persists, please let us know.
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