unable to download some videos

jennifer mckoy

• 1. November 2020 21:58

some of the videos from youtube will download, others will not. i paid and upgraded my real player. how can i download all the videos i'm playing on youtube

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• 

  RN Support

  • 5. November 2020 21:08

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.

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