RealPlayer Downloader Version 25 doesn't create an .SRT file with the video download

Michael Coffino

• 19. November 2025 05:06

2 YouTube videos downloaded under Version 24 produced .SRT files (Subtitles/CC). The same videos under Version 25 doesn’t create .SRT files. The Subtitle Box was checked before the download started. VIDEODL.exe File Version 2025.10.22.0, Downloader Version 25.0.0.316, Distribution T25ENUH08.

One video example for you to test is: MY MAN GODFREY

https://www.youtube.com/watch?v=qJ7pI-G7dOo&t=1503s    Thank you.

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• Offizieller Kommentar

  

  RN Support

  • 3. Februar 2026 20:41

  We successfully fixed this issue. Please follow the steps from this link to update your Downloader.

  https://customer.real.com/hc/en-us/articles/8980592526747
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  awnex baylor

  • 2. Februar 2026 09:39

  I'm experiencing the same errors on both my laptop and PC, which rules out a Windows 11 issue. It seems like the downloads are failing possibly due to the fact that they haven't been tested by RealNetworks. Since my system clock is auto-synced with Microsoft, that might be playing a role in causing the problem. I’ve included screenshots for better context, and I would appreciate any insights or suggestions. Visit this site: RAM Bottleneck system

   

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