Gebühr bezahlt (Kein Zugang)

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• 28. Juli 2021 20:24

Hallo ich habe ein Problem ich habe die einmalige Summe gezahlt und bekomme trotzdem keine Zugang zu meinem Account.......bitte helfen sie mir das dies endlich funktioniert........

Meine Email( Benutzername) lautet                moehli53@googlemail.com

ich bitte um baldige Nachricht von ihnen denn es ist zu teuer  das dies nicht funktioniert vielen dank im vorraus

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  RN Support

  • 29. Juli 2021 20:21

  We don't offer support in German. We are not seeing a paid account under moehli53@googlemail.com. Can you please let us know the following:

  • Do you have an alternate email address?
  • When did you make the purchase?

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  RN Support

  • 30. Juli 2021 19:50

  We see that you purchased RealPlayer Plus v.18 under your online.de. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  Please let us know if you have additional questions.

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