One time
I thought this one time discount offer of real player includes the plus features. However, I cannot download videoes and dvds burning after the fact of my purchasing the Real Player. If this cannot be corrected, I am asking for my total refund, which include my old version $24.99 + new purchase $24.99 + .80 charge added to my back account bringing this total amount to be refunded is $50.06. I will appreciate that this matter be handled as quick as possible.
Sincerely,
Linda
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You purchased the wrong product. If you want to burn DVDs, you will need RealPlayer Plus. You purchased Downloader Express which doesn't give you the ability to burn DVDs. We have refunded your amount of $26.68. You can now click this link to purchase RealPlayer Plus.
https://order.real.com/rn/en/us?p=6011
If you see an $0.80 or $1.00 transaction from us on your online banking statement, it isn't actually a charge, but an authorization. When you entered your payment information on our website, we requested this authorization to verify that the payment information entered is valid.
Your bank will usually remove the authorization within 48-72 business hours, although this varies from bank to bank.
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