Old account that is not used bu charged for.
HI, I have a really account related to an old email address that I no longer know/have but I am still being charged monthly. How can I cancel my old account so that I am no longer charged?
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Can you please provide your old email address so we can look it up and cancel if there is an active subscription.
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I can't remember the email address (as per original post) as it has been several years since it was used, I have also contacted BT and they can't help as the email was deleted some time ago. I have since requested that the payments be cancelled through my card provider as not sure what else to do.
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Can you at least let us know how much you are being charged and what is the date of your last charge?
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Last charge was 16/04/22 and was £12.46 but this fluctuates each month due to exchange rates GBP.
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We see that you have an active SuperPass membership under the email address mattsandbrook@btinternet.com.
We've cancelled the membership, so you will not be charged any further. As a one-time courtesy, we have refunded you your last charge in the amount of $15.78.
Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.
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No
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No longer have a pc and wish to cancel my reoccurring payment but obviously cant
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