reinstalling

Malcolm Thirsk

• 7. April 2022 15:28

I uninstalled Realplayer because it no longer downloaded videos from Youtube. It always started but then froze.

I then tried to reinstall.

The PC downloads realplayer.exe, but won't install the program. A panel appears on the screen, but remains blank. I have to right click to close it.

P.S. I have deleted the temp files.

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  RN Support

  • 7. April 2022 18:26

  Can you please go to C:\Users\<Your PC Name>\AppData\Roaming\Real\RealPlayer and attach the RealPlayer-log.txt file? This should indicate why RealPlayer is not installed properly.

  Looking forward to hearing back from you.

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