"I feel like I have been conned!"

Malcolm Croan

• 9. August 2022 14:40

I paid for the full version of Real Player, but I do not get it.  Even the so called free version does not work unless I re-install it before I want to use it.  It never used to be like this.  What happened?

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  RN Support

  • 9. August 2022 17:29

  We see you purchased RealPlayer Downloader Express v.20. Are you having issues downloading videos?

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  Malcolm Croan

  • 10. August 2022 15:10

  As explained above. Yes!  Dropdown downloader (blue dropdown tab) does not appear unless I re-download the basic version of Real Player. I do not mean occasionally, but every time I attempt to download videos.  It has not worked properly for at least a year.  I have tried to contact you several times but until now without any luck.  Being able to talk to a real person would go a long way towards improving your public relations.

  Yours MJC.

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  RN Support

  • 11. August 2022 18:58

  Malcolm,

  We sent you an email. We'll take it from there.

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