Update Broke Account

First Call

• 22. Oktober 2022 13:40

I'm a long term user with a paid version which seems to have reset after the most recent download.  I've been downloading 4k videos for years but lost the ability with the most recent update.  Is this a ploy to force a re-purchase?  How often will this happen?

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  RN Support

  • 12. November 2022 19:49

  You purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.

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