Madeleine Nist
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Madeleine Nist hat einen Post erstellt
One month and still can't access my videos??
You told me you would fix this problem. I have given you all the information you asked for. Problem still isn't fixed.Nearly TWO WEEKS have passed and I haven't heard a word about getting access to...
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Madeleine Nist hat einen Post erstellt
RealPlayer not working AGAIN
"Your uploaded video is being processed. Please try again shortly." I've been trying again for a couple weeks. 4 items that I uploaded will not play.The original files play on my computer play jus...
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Madeleine Nist hat einen Kommentar hinterlassen
My mistake. I was calling it "RealPlayer" when I should have used "RealTimes"Now I see that what changed is that it now takes a very long time to access my uploaded videos, then another very long ...
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Madeleine Nist hat einen Post erstellt
RealPlayer not working AGAIN
Over the past 2 weeks I have noticed that RealPlayer takes a long time to access my uploaded videos. Once I finally can see the videos on my Smart TV, most of them do not play. i don't even get a "...
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Madeleine Nist hat einen Kommentar hinterlassen
Still not working. Still get "video being processed" messages My frustration with RealPlayer Co through the roof But my payments still continue Nothing from you It has been *weeks* since I first ...
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Madeleine Nist hat einen Post erstellt
Shortened uploads and your email
Hi Still haven't heard from you re: my shortened uploads, You said "We sent you an email. We'll take it from there." Didn't get the email. Checked spam, etc
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Madeleine Nist hat einen Kommentar hinterlassen
The videos play just fine on my laptop without being uploaded.But when I login on the Real web site, and try to play an uploaded video I get a banner across the screen that says "Your video is bein...
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Madeleine Nist hat einen Post erstellt
Shortened uploads
It's happening again. I upload videos that might should run either 30 minutes or 90 minutes - the result is the same-- a video that plays for 4 minutes or sometimes 6 minutes then comes to a sudden...
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Madeleine Nist hat einen Kommentar hinterlassen
Thank you for your fast response. I feel a lot better about staying with RealNetworks because you listened and quickly worked to find a solution for me. Thanks again!
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Madeleine Nist hat einen Kommentar hinterlassen
You know that your product isn't working and can't promise when it might be fixed. Maybe I should close my account and check back in a couple months? or how about a credit to my account