Player Blocked

James

• December 19, 2016 20:18

When attempting to play current version of Player get upgrade message: Player BLOCKED.

Attempt to sign-in: BLOCKED.

I will NOT upgrade. Will remain with current version.

Strongly advise: UNBLOCK.

OR ELSE...

 

 

0

• 

  Naga

  • December 20, 2016 14:59

  I suggest that you perform a clean uninstall and reinstall of RealPlayer by following the below article:
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  Make sure you delete the RealPlayer folders as mentioned in the below article, before reinstalling RealPlayer.
  
  https://customer.real.com/hc/en-us/articles/220342848
  
  NOTE: Deleting these folders will remove any playlists you've created; the files will remain in your library but the playlists will need to be re-created.

  Let us know the progress.

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