Setup & Installation
- Installing RealPlayer for the first time
- Uninstall and reinstall RealPlayer (Windows)
- Installation fails or freezes
- Redownloading RealPlayer Plus without being charged again
- Configuring RealPlayer to work with a firewall
- Download previous version of RealPlayer
General Information
- Create playlists in RealPlayer Cloud
- Supported file types in RealPlayer
- Cloud storage plans and cost
- Make RealPlayer my default media player
- Network or enterprise version
- Using RealPlayer on multiple computers
RealPlayer Cloud - PC & Mac
- Some file types will not upload to Cloud
- Uploading files to your RealPlayer Cloud
- Cancel or deactivate RealPlayer Cloud account or free trial
- "Currently not connected to RealPlayer Cloud"
- PC system requirements for RealPlayer Cloud
- RealPlayer Cloud for Mac: System requirements
Download Videos
- 'No videos to download on this page'
- Download This Video option does not appear
- FIXED: "Download incomplete" error
- Using "Download This Video" in Google Chrome
- Prevent videos from automatic upload to Cloud
- Download This Video in RealPlayer Cloud for Mac
Convert & Trim Videos
- Asked to upgrade when converting MP4 to MP3
- Unable to convert video
- Unable to trim or convert VOB or MPEG-2 files
- Asked to upgrade when converting files
- Sound and video don't match up, or content is incomplete, after using trimmer or converter
- Trimmer crashes when trimming camcorder videos
Play Videos
- Clips missing from Library
- 'Unsupported file type' error
- No sound when playing files (Windows)
- No sound when playing files (Mac)
- RealPlayer crashes when playing video clips
- RealPlayer crashes when I click on 'Library'
Sign-in & Password
- Signing in to RealPlayer
- Forgot my password
- Unable to access RealPlayer Plus (premium) features
- Asked to sign in every time RealPlayer starts
- 'Navigation to web page canceled' while signing in
- 'Page cannot be displayed' error
Billing & Account Questions
- $1 charge
- Unable to upgrade or downgrade my plan
- FAQ: Your account, subscription, and password
- RealPlayer tells me to upgrade to Plus but I already did
- Accepted payment methods
- Unknown charge on credit card bill
RealPlayer Cloud - TV
- RealPlayer Cloud for Xbox One
- Chromecast troubleshooting tips
- RealPlayer Cloud and Roku
- Amazon Fire TV does not detect the videos from my PC
- Video does not start playing when casting
- Video titles are blank on Roku
Burn DVDs & CDs
- DVD Burning: Troubleshooting Tips
- How to burn a DVD
- Troubleshooting CD-burning errors in RealPlayer
- RealPlayer does not detect disc in CD-burning drive
- Unable to use digital recording
- RealPlayer freezes or hangs when you burn a CD
Play CDs & DVDs
- Playing DVDs in RealPlayer
- 'Key exchange' error when playing DVD (RealPlayer Plus)
- Unable to play audio CD in car or stereo CD player
- RealPlayer crashes while playing DVD
- 'DVD Overlay' errors when playing DVDs
- No sound when playing DVD
RealPlayer Cloud for Android
- Unable to play certain video files on Android
- Trouble using Chromecast with Android
- Display subtitles when casting videos
- Downloading videos to Android devices
- Unable to make in-app purchase
- Cancel subscription or trial on Android device
Other RealPlayer Mobile Apps
- RealPlayer Express for Windows 8
- RealPlayer mobile application for Android
- RealPlayer for Android FAQ
- Uninstall and reinstall RealPlayer for Android
- Problems watching videos in RealPlayer Express
- Launching RealPlayer from RealPlayer Express
RealPlayer Cloud for Windows 8 app
RealPlayer Cloud for iOS
- Watch videos from other devices and PCs on iPhone or iPad
- Share videos from iPhone or iPad
- Problems using Chromecast with iPhone or iPad
- Downloading videos to iOS
- Cancel subscription or trial on iPhone or iPad
- Casting AVI, MKV and DIVX video formats