SUPPORT
Important Announcements
Unable to download
videos – Please
follow these instructions to resolve your downloader issue.
1. Open a web browser (Chrome, Firefox or Edge)
2. Click the blue downloader icon on the top of your web
browser once until you receive "Unable to download videos" or
"No videos found" message
3. Repeat step 2 once more
4. Restart your PC
This will update the fix and you should be able to download
videos again.
Cloud Videos - If you are not able to play your
Cloud videos, please be aware that we are working on it and we should have this
fixed by early December.
Important Announcements
Unable to download
videos – Please
follow these instructions to resolve your downloader issue.
1. Open a web browser (Chrome, Firefox or Edge)
2. Click the blue downloader icon on the top of your web
browser once until you receive "Unable to download videos" or
"No videos found" message
3. Repeat step 2 once more
4. Restart your PC
This will update the fix and you should be able to download
videos again.
Cloud Videos - If you are not able to play your
Cloud videos, please be aware that we are working on it and we should have this
fixed by early December.
REALPLAYER
Manage videos, photos & music: download, play, convert, trim, burn CD/DVD on your PC
REALTIMES
Share stories, videos & photos on Android, iOS, Roku, Chromecast, the web and other devices
COMMUNITY
Can't find an article that answers your question? Post issues, browse past threads, and join discussions here.
BILLING & ACCOUNT
Billing, cancellation, account settings, sign-in and password