SUPPORT

Unable to download videos? Please follow these instructions to resolve the issue.

1. Open RealPlayer.

2. Click the RealPlayer logo on top left corner, then Check for Update:

3. Check "Update to RealPlayer with RealTimes" and click Install.

4. Follow the online instructions and update RealPlayer.

5. Once completed, please restart RealPlayer.

REALPLAYER

REALPLAYER

Manage videos, photos & music: download, play, convert, trim, burn CD/DVD on your PC

REALTIMES

REALTIMES

Share stories, videos & photos on Android, iOS, Roku, Chromecast, the web and other devices

COMMUNITY

COMMUNITY

Can't find an article that answers your question? Post issues, browse past threads, and join discussions here.

BILLING & ACCOUNT

BILLING & ACCOUNT

Billing, cancellation, account settings, sign-in and password