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• Why am I being prompted to upgrade when downloading videos?
  Why am I being prompted to upgrade when downloading videos? Generally, you can download videos from popular websites as a free user and as a paid user. Free users get limited functionalities while ...

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• Slow download speeds
  Why are the download speeds so slow? [FIXED!!] We have good news! Thank you for waiting patiently while we worked on fixing the slow download speeds. We updated RealDownloader so your downloads are...

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• How to post in our Community
  We encourage customers to post general product questions and technical support issues in our Community, and either a member of our Community or one of our support agents will respond online. Just c...

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• Signing in to RealPlayer
  How do I sign in to RealPlayer? 1. Open RealPlayer.2. Windows users: From the RealPlayer menu in the upper left, choose Sign in:   NOTE: If you see the option to Sign Out rather than Sign In, that...

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• Unable to access RealPlayer Plus (premium) features
  Why can't I access the premium features even if I have subscribed to RealTimes or bought RealPlayer Plus? If you're signed in to RealPlayer on your PC, you should be able to access all the paid fea...

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