Why am I being prompted to upgrade when downloading videos?
Generally, you can download videos from popular websites as a free user and as a paid user. Free users get limited functionalities while ...
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Why are the download speeds so slow? [FIXED!!]
We have good news! Thank you for waiting patiently while we worked on fixing the slow download speeds. We updated RealDownloader so your downloads are...
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We encourage customers to post general product questions and technical support issues in our Community, and either a member of our Community or one of our support agents will respond online. Just c...
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How do I sign in to RealPlayer?
1. Open RealPlayer.2. Windows users: From the RealPlayer menu in the upper left, choose Sign in:
NOTE: If you see the option to Sign Out rather than Sign In, that...
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Why can't I access the premium features even if I have subscribed to RealTimes or bought RealPlayer Plus?
If you're signed in to RealPlayer on your PC, you should be able to access all the paid fea...
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