Incorrect information on imported music files

Dennis Schaibly

• June 24, 2017 18:25

With the latest update RealPlayer has again become less supportive to being a music system. I import some of my music from an online service. For each album I import the first thing I do is make sure that all of the file data is correct by using "Tag & Rename" to change or add any information. RealPlayer now does not find this data and defaults to "file name" rather than show the actual "track name" and it does not find the track number at all. The result is I have to manually change every track name and add the track number and year to the Library listing after import.

Seems with every "upgrade" the program becomes less and less a music player.

0

• Official comment

  

  Milena

  • June 26, 2017 10:44

  There's a known issue with RealPlayer Library not remembering the sort order after closing RealPlayer after the latest update. Our technical department is aware of this problem and is working on a fix.
• 

  Dennis Schaibly

  • June 26, 2017 19:01

  I have been dealing with that problem for a long time, my resolution was to include "Clip Created" date in the library view and resort on that column after almost every action.

  This is a new problem with UPLOADED CLIPS (not taken from CD). When I import clips that I have down loaded from "radio provider sites" and after I have examined and assured that all of the file data is correct (using "Tag & Rename"). When I "Add file to Library" RP no longer picks up the track name but rather installs the file name in the library.

  Another "old" problem is that RP insists that all music was created in 1970 and even thought the appropriate date is in the file data it will install to Library as 1970.

  0
• 

  Milena

  • June 27, 2017 09:26

  Could you please send some screen shots demonstrating the issue so we can investigate further? Here's how: 

  Sending a screen shot to Technical Support (Windows)

  0

Please sign in to leave a comment.