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John BINGLEY

• July 04, 2017 17:54

I VOWED I WOULD NEVER PURCHASE ANOTHER PRODUCT FROM REAL PLAYER BECAUSE THE COMPANY DOES NOT HAVE ANY DIRECT CONTACT FOR THEIR CUSTOMERS TO USE. HOWEVER, I NEEDED TO UPGRADE MY REALPLAYER  AFTER CHANGING MY NEW PC WHICH OS IS WINDOWS 8.1

AFTER REDOWNLOADING I COULD ONLY GET THE BASIC. YESTERDAY I UPGRADED MY COPY TO PREMIUM AND WAS CHARGED €35.99 WHICH I PAID ON MY VISA DEBIT CARD AND RECEIVED A THANK YOU NOTE FROM REAL TIMES FOR MY UPGRADE. BUT NO INVOICE OR CONFIRMATION OF MY PAYMENT. I DO NOT TRUST ANY COMPANY THAT DOES NOT DEAL DIRECT WITH THEIR OWN CUSTOMERS. HOPEFULLY SOMEHOW YOU MAY GET THIS MESSAGE AND ACT ACCORDINGLY.

 

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• Official comment

  

  Maria

  • July 05, 2017 12:07

  Hello,

  I've sent you an email.Please check your mail box.
• 

  John BINGLEY

  • July 04, 2017 17:58

  I'LL BE VERY SURPRISED IF I EVER GET A  REPLY FROM REAL.COM

  THEY JUST ARE NOT BOTHERED WITH GOOD CUSTOMER CARE.

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