I can't view video I received a general error message: please help

Juanita Bath

• July 10, 2017 16:14

I cant' view video I received a general error message.

 please help

" rtsp://kcet.rmod.llnwd.net/a411/o2/place/al_conflict_group_hi.rm"

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• 

  Virgilio

  • July 11, 2017 14:37

  1- To resolve the playback issue, install the K-Lite codec pack by clicking the below link:
  
  http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3
  
  2- If this does not resolve your issue, please make sure the format of the file is supported. Please click on the link below and check if the file is supported:
  
  https://customer.real.com/hc/en-us/articles/204039453
  
  Let me know the format of the file as well. In the Library, right click over the file and click on ''Details'' to see the format. 
  
  3- If the format is supported, please re-install RealPlayer as described below:
  
  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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