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RealPlayer Won't Install in Windows 10

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2 comments

  • Official comment
    Maria

    Hello,

    1 - First, go to: 

    http://support.microsoft.com/mats/Program_Install_and_Uninstall and install and run the troubleshooter, and remove all Real and RealDownloader entries from the list. 

    2 - Then, install RealPlayer in Safe mode by following these instructions: https://customer.real.com/hc/en-us/articles/231760587

    Note: For more information on how to boot up your PC in Safe Mode, please consult the article below: 
    http://www.windowscentral.com/how-boot-safe-mode-windows-10; additionally, make sure to select the ''Network'' option under the ''Safe boot'' option:

  • Bo Zhang

    I had exactly same problem. I found this problem was caused by anti-virus software installed in the PC. After Exit/stop the anti-virus software, and installed Realplayer again, the Realplayer can start then. Note: after Realplayer is installed, remember to re-activate the anti-virus software to protect your PC.

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