Error Message and No Video Download After Paid for Premium Real Player

Tony Machuca

• July 15, 2017 03:37

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  Virgilio

  • July 17, 2017 15:23

  1- To resolve this issue, you need to uninstall RealPlayer as described below:
  
  
  Please do not install RealPlayer at this stage, just follow this steps to remove RealPlayer and delete the application folders. You will install RealPlayer when you reach the line number 2.
  
  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
  
  IMPORTANT: Make sure you delete the application folders as described here: https://customer.real.com/hc/en-us/articles/220342848
  
  2- Restart your computer and install RealPlayer by clicking here: http://www.real.com/
  
  3- Sign in to RealPlayer. Here is how to do it: https://customer.real.com/hc/en-us/articles/204040653

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