
I am not sure if I understood what is going. Would you please give me more details of what you are trying to do so I can help you.
If the meantime, try to re-install RealPlayer as described below and let me know if the issue is resolved:
https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
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