loss of cloud videos Feb 2017

B. Woods Mattingley

• February 01, 2017 11:49

I have RealPlayer free.  I have videos stored in RealPlayer Downloader and RealTimes.  I do not have any videos stored in Cloud.  Should I move videos per your instructions from Downloader and RealTime??

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  Viswanathan S

  • February 02, 2017 00:44

  The email you have received has to do with the Cloud storage space that comes with a free RealTimes account. RealPlayer Free - cloud storage will be discontinued under this plan.  I see that you have uploaded few videos to cloud, in this case, you can download a copy of these files before February 28, 2017.

  If you are not interested in upgrading and you don't want to lose any of your Cloud content, please download the files to your computer: Please use the download tool by following this article: https://customer.real.com/hc/en-us/articles/115001641267

  Please note that any files remaining after that date will be removed and no longer accessible.

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