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no download icon

 Real Player installed on Windows 10, updated version, updated Flash Player. No download option appears on toolbar. Checked advice on support page.

Gerard Wilson

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Hello,

If the the Download This Video option does not appear, please follow the instructions from the article below and also click on the hyperlinks at the bottom of the article to see all the instructions (depending on the web browser used)https://customer.real.com/hc/en-us/articles/204040433

If the issue persists or if I misunderstood it, please provide the following information:

  • What version of RealPlayer is installed on your PC? To learn how to check the version, see the attached screen shots ''1 and 2 version.jpg''.
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Is this happening to all videos, on all sites or just with a particular one (YouTube)?  
  • Please send us screen shots showing the steps you follow and the results. To find out how to take a screen shot, please follow the steps from this article: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you. 

Maria
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