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  • Harold

    Hello,


    You can try uninstalling the program as explained here:
    https://customer.real.com/hc/en-gb/articles/204040013-Uninstall-and-reinstall-RealTimes-or-RealPlayer-on-Windows


    After that reinstall RealPlayer using the alternate(full) installation file. To do so, please follow these steps:

    - Go to: http://www.real.com/ and download RealPlayer.
    - Run the downloaded installation file and wait until the following window appears and close it.

    - Click the "Alternate Installer" button. This will download the full installation file, which is larger.


    - Run the downloaded full installation file and follow the steps to install RealPlayer.

    If you have any additional questions, please let us know.  

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