error messages cant download

Trevor Gannon

• September 09, 2017 02:42

i just bought realplayer a few hours ago.cant download.error after error messages.please help me out with this.if you cant fix this problem then I want my money back.Trevor.

0

• Official comment

  

  Maria

  • September 11, 2017 14:21
  • Edited

  Hello,

  If you receive "Unable to download" error when downloading videos, please follow these steps: https://customer.real.com/hc/en-us/articles/235180047?

  If the issue persists or if I misunderstood it, please provide the following information:

  • • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
    • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513)  
    • What steps do you follow and when does the program crash?
    • Which Internet Browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the isssue with all the browsers?
    • What is the exact message that appears on your desktop?
    • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473
    The more specific you are, the better I will be able to assist you.

   

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