super slow

Ivan Teo Teng Juak

• September 10, 2017 08:41

Hi there

My downloading and converting super slow. Why is it so?

0

• Official comment

  

  Maria

  • September 11, 2017 14:31

  Hello,

  Regarding the download speed: Please consult this article: https://customer.real.com/hc/en-us/articles/204040643

  Note: The download speed depends on the speed of your Internet connection, the general network and the server conditions. 

  Additionally, please note that cleaning the temporary files and resetting the Web browsers should help with this issue. To know how to proceed, please click on the links below and follow the instructions:
   a) https://customer.real.com/hc/en-us/articles/204039363
   b) bhttps://customer.real.com/hc/en-us/articles/204039333

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