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Peter Orford

• September 11, 2017 19:23

I have just upgraded to real player plus and now when I log in on my other pcs it will not let me login - it just waits and waits

I can login ok on the pc I was logged into when I upgraded

 

Any Ideas

0

• Official comment

  

  Maria

  • September 13, 2017 15:05

  Hello,

  1 - If you receive the error message "Currently not connected to RealTimes" -- Please follow these instructions: https://customer.real.com/hc/en-gb/articles/204043323
  
  2 - If the issue persists, despite following the above instructions, please uninstall and reinstall RealPlayer by following the instructions from this article: https://customer.real.com/hc/en-gb/articles/204040013
  
  If these steps don't help, or if I misunderstood the problem, please provide the following information:

  • 1. What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
    2. What version of RealPlayer is installed on your PC? (Here's how to check the version:https://customer.real.com/hc/en-gb/articles/204039513)
    3. What steps do you follow and what difficulties do you encounter (or when does the program crash)?
    4. Do you receive any error messages? What is the exact message that appears on your desktop?
    5. Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-gb/articles/204039473

    The more specific you are, the better I will be able to assist you.

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