WHY TRIMER NOT WORKING?

ED KOPP

• June 12, 2017 19:32

Just recently when I try to trim a video or song the trim does not work on any songs...I have uninstalled realplayer & reinstalled it though no change at all..when I try to click on arrow to start playing song want to trim doesn't play it showed it loading though no play to try trimming song...I am using windows 7 & like I said I uninstalled & reinstalled realplayer nothing has corrected the problem...anyone with any ideas of what is happening maybe something needs to be set in realplayer? thanks...

0

• Official comment

  

  Milena

  • June 13, 2017 11:17

  We are trying to reproduce the issue you are describing to see if it might be a bug. For that purpose, kindly answer the following questions, so we can investigate further:

  1. What is the format of the video/audio file you are having this issue with? Does the issue occur with all file formats or just a particular one?

  2. Which exact version of RealPlayer is installed on your PC? Here's how to check: How can I tell what version of RealTimes (RealPlayer) I have on my PC?

  3. Could you send some screen shots demonstrating the issue? Here's how: Sending a screen shot to Technical Support (Windows)

  The more information you provide, the quicker we'll be able to figure out the cause of the issue.

  Thank you for your cooperation!

Please sign in to leave a comment.