Unable to log in

null null

• June 20, 2017 15:53

I keep getting the error "Currently not connected to RealTimes".

To reset your connection, please restart your computer.

I've restarted with no change.

I've checked the services and everything is running.

 

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• Official comment

  

  Milena

  • June 21, 2017 10:39

  If you already followed the steps recommended in "Currently not connected to RealTimes/RealPlayer Cloud" and the issue persists, try uninstalling RealPlayer and reinstalling it - see: Uninstall and reinstall RealPlayer on Windows
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  null null

  • June 27, 2017 11:52

  Uninstalling and Reinstalling resolved the issue.

  Thanks

   

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  Milena

  • June 28, 2017 10:16

  Glad to hear the issue was solved!

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