please advice

B happy

• June 24, 2017 10:21

Hello

I updated free real player latest update on 24/06

and since that last update I lost the ability to choose file size/quality of the video when i download (from youtube for example)

before the last update it was easy to choose size and quality file,

as I could choose the size and quality when i download in the little bar

but now this option disappeared

could anyone please advice how can I choose size and quality?

I prefer small size file (low definition? as I have limited data

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• Official comment

  

  Milena

  • June 26, 2017 10:36

  To download in lower quality in the latest version of RealDownloader, choose the Fastest Download option:

  
• 

  B happy

  • July 02, 2017 01:06

  Hello

  Many thanks for your reply

  This is the option I used in the past,but since I last updated it,

  I no longer can find this option

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• 

  Maria

  • July 03, 2017 15:01

  Hello,

  Please provide the following information:

  • What version of RealPlayer is installed on your PC? To learn how to check the version, see the attached screen shots ''1 and 2 version.jpg''.
    
    

  • Please send us screen shots showing the steps you follow and the results (what option do you see in the ''Download'' window). To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

   

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