Still unable to burn DVD after installing the latest version 18

null null

• June 25, 2017 17:25

1.Using Window 7 

2.Using version 18

3.Download music as MP4 and RealHD

4.When at trying to start burn it clash after a few minutes later. 

Here is the crash report.

 

<?xml version="1.0" encoding="UTF-8"?>

-<CrashRpt version="1402">

<CrashGUID>d857005a-9c54-4af9-82f5-4841952f76f0</CrashGUID>

<AppName>realplay</AppName>

<AppVersion>18.1.8.212</AppVersion>

<ImageName>C:\Program Files (x86)\Real\RealPlayer\realplay.exe</ImageName>

<OperatingSystem>Windows 7 Home Premium Build 7601</OperatingSystem>

<OSIs64Bit>1</OSIs64Bit>

<GeoLocation>en-us</GeoLocation>

<SystemTimeUTC>2017-06-25T17:21:49Z</SystemTimeUTC>

<ExceptionAddress>0x66ba68ba</ExceptionAddress>

<ExceptionModule>C:\Program Files (x86)\Real\RealPlayer\CrashRpt\CrashRpt1402.dll</ExceptionModule>

<ExceptionModuleBase>0x66ba0000</ExceptionModuleBase>

<ExceptionModuleVersion>1.4.0.2</ExceptionModuleVersion>

<ExceptionType>4</ExceptionType>

<GUIResourceCount>484</GUIResourceCount>

<OpenHandleCount>505301</OpenHandleCount>

<MemoryUsageKbytes>257560</MemoryUsageKbytes>

-<CustomProps>

<Prop value=" aG9zdDpycGQtamVua2lucy1zbGF2ZS0wMDtidWlsZHBhdGg6YzpcamVua2luc1x3b3Jrc3BhY2VccmVhbHBsYXllcl9sb2NfMThfMV84XGNyYXNocnB0bGliO2J1aWxkdGltZToyMDE3LTYtMiAxNzoyNToxNjtSZWxhdGl2ZSBVUkw6IF4vYnJhbmNoZXMvcmVhbHBsYXllcl8xOF8xXzgvY3Jhc2hycHRsaWI7UmV2aXNpb246IDIwMTAxMDs= " name="BUILDINFO"/>

</CustomProps>

-<FileList>

<FileItem name="crashdump.dmp" description="Crash Minidump"/>

<FileItem name="crashrpt.xml" description="Crash Description XML"/>

</FileList>

<UserEmail/>

<ProblemDescription/>

</CrashRpt>

0

• Official comment

  

  Milena

  • June 26, 2017 11:25

  To resolve this problem, please try these troubleshooting steps:

  https://customer.real.com/hc/en-us/articles/204040813
• 

  Kitty Chan

  • September 15, 2017 20:13
  • Edited

  I am having the same issue in Window 10.

  <?xml version="1.0" encoding="UTF-8"?>

  -<CrashRpt version="1402">

  <CrashGUID>cc620711-a3f9-4a09-9c30-81c447bb1c7a</CrashGUID>

  <AppName>realplay</AppName>

  <AppVersion>18.1.9.106</AppVersion>

  <ImageName>C:\Program Files (x86)\Real\RealPlayer\realplay.exe</ImageName>

  <OperatingSystem>Windows 10 Home Build 15063</OperatingSystem>

  <OSIs64Bit>1</OSIs64Bit>

  <GeoLocation>en-us</GeoLocation>

  <SystemTimeUTC>2017-09-15T18:54:37Z</SystemTimeUTC>

  <ExceptionAddress>0x6e4768ba</ExceptionAddress>

  <ExceptionModule>C:\Program Files (x86)\Real\RealPlayer\CrashRpt\CrashRpt1402.dll</ExceptionModule>

  <ExceptionModuleBase>0x6e470000</ExceptionModuleBase>

  <ExceptionModuleVersion>1.4.0.2</ExceptionModuleVersion>

  <ExceptionType>4</ExceptionType>

  <GUIResourceCount>370</GUIResourceCount>

  <OpenHandleCount>1960</OpenHandleCount>

  <MemoryUsageKbytes>636020</MemoryUsageKbytes>

  
  -<CustomProps>

  <Prop value=" aG9zdDpycGQtamVua2lucy1zbGF2ZS0wMDtidWlsZHBhdGg6YzpcamVua2luc1x3b3Jrc3BhY2VccmVhbHBsYXllcl9sb2NfMThfMV85XGNyYXNocnB0bGliO2J1aWxkdGltZToyMDE3LTgtMTcgMTU6NTQ6MjtSZWxhdGl2ZSBVUkw6IF4vYnJhbmNoZXMvcmVhbHBsYXllcl8xOF8xXzkvY3Jhc2hycHRsaWI7UmV2aXNpb246IDIwMTY1NTs= " name="BUILDINFO"/>

  </CustomProps>

  
  -<FileList>

  <FileItem name="crashdump.dmp" description="Crash Minidump"/>

  <FileItem name="crashrpt.xml" description="Crash Description XML"/>

  </FileList>

  </CrashRpt>

  0
• 

  Maria

  • September 19, 2017 13:13

  Hello,

  We've sent you an email earlier today. Please check your mail box.

  0

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