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paid but cant sign in

 I recently paid for premium via paypal but it wont let me sign in. I cant complain because Real dont give you a contact email.. What a waste of money and must be a con

David Belcher

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Hello,

If you receive the error message "Currently not connected to RealTimes/RealPlayer Cloud" while signing in, please see the article below: 
https://customer.real.com/hc/en-us/articles/204043323

If you receive the error message "Not connected to Internet" while signing in, please see the article below: 
https://customer.real.com/hc/en-us/articles/204040753

If the issue persists despite following these instructions, please uninstall and reinstall RealPlayer. Here's how: https://customer.real.com/hc/en-us/articles/204040013

 

Maria
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