can't sign in

clyde miller

• July 28, 2017 12:48

Currently not connected to Real Times. To reset your connection, please restart your computer.

Every time I try to sign in a Box appears: "Currently not connected to Real Times. To reset your connection, please restart your computer."  Please help. Thank you!
I am using Windows 7 and have a paid subscription. I already tried going into real times and properties and making the adjustments as described but that didn't work. running version 18 da dot da dot.

0

• Official comment

  

  Harold

  • July 28, 2017 13:56

  Hello,
  1 - Please follow these instructions: https://customer.real.com/hc/en-us/articles/204043323
  2 - If the issue persists, despite following the above instructions, please uninstall and reinstall RealPlayer by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013

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