unable to download from you tube, % xnxx.com.

Vernon Crewse

• August 25, 2017 16:06

it will download all the way to the end. then it say's : unable to download:

0

• Official comment

  

  Maria

  • August 28, 2017 15:22

  Hello,

  The following article should help with the issue you are having: https://customer.real.com/hc/en-us/articles/235180047?
  
  Note: I would like to offer you another method of downloading: with the player open on your desktop, click the logo in the upper left and select Download a Video – this opens the RealDownloader and you can copy the video link from your internet browser (Edge, Firefox or Google Chrome) and paste it in RealDownloader; please see the attached screen shots: 

  
  
  If the issue persists, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Is this happening to all videos, on all sites or just with a particular one (YouTube)?  
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To find out how to take a screen shot, please follow the steps from this article: https://customer.real.com/hc/en-us/articles/204039473

  The more specific you are, the better I will be able to assist you. 

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