will not burn video to disk . states unknow error2131042562

ernie smith

• September 07, 2017 01:35

video transferred but does not burn to disk -R  I have uninstall and reinstalled. but to no avail. instead unknown error number2131042562 appears

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  Virgilio

  • September 07, 2017 11:17

  
  To resolve the issue you're experiencing, please consult this article: https://customer.real.com/hc/en-gb/articles/204040813? 
  
  If the burning issue remains unresolved, please let us know about the following:
  
  1. Are you able to play the videos you're attempting to burn? 
  2. What is the format of the files you're attempting to burn? 
  3. What is the RealPlayer version you've installed. To learn how to check your RealPlayer version, please check out this article:
  
   https://customer.real.com/hc/en-gb/articles/204039513
  
  

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