Very small frame

Carle Churly

• September 07, 2017 22:50

The video played by your product on my laptop is about 1/4 of my display, even on double zoom. On theater mode it is even smaller.

Every other source fills the screen

Games, downloads, everything but your programme,

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• 

  Virgilio

  • September 11, 2017 13:42

  To resolve this issue, I recommend you perform a uninstall and reinstall of RealTimes. To do so, follow the steps in this article:
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  If that doesn't help, provide the following information:
  
  

  • Is it happening to all videos?
  • What is the file format?
  • What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?

  The more specific you are, the better I will be able to assist you.

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