Corrupted media

Andrew Rowe

• September 10, 2017 08:32

Getting "Corrupted media during playback".

Original file on hard disk is fine, thumbnail shows and the file plays.

Thumbnail doesn't show and file doesn't play when I copy to my SD card.

Please help,

Andrew L. Rowe

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  Virgilio

  • September 11, 2017 13:58

  Convert the file to a different format by following the instructions below:

   

  https://customer.real.com/hc/en-us/articles/204042083-Convert-video-files-to-play-on-other-devices-

   

  Try to play the converted file.

   

  I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public community forum.

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