Slow Downloads After Update

Scott Lehn

• September 11, 2017 03:20

I just got a recent update for Real Player and Real Downloader.  Now the downloads are very slow and it will only do one at a time.  What did you do with the update?  Are you trying to force people to buy the advanced version?

0

• Official comment

  

  Maria

  • September 11, 2017 14:51

  Hello,

  Regarding the download speed: Please consult this article: https://customer.real.com/hc/en-us/articles/204040643

  Note: The download speed depends on the speed of your Internet connection, the general network and the server conditions. 

  Additionally, please note that cleaning the temporary files and resetting the Web browsers should help with this issue. To know how to proceed, please click on the links below and follow the instructions:
   a) https://customer.real.com/hc/en-us/articles/204039363
   b) bhttps://customer.real.com/hc/en-us/articles/204039333

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