PLUS is a joke!

Alice Craig

• September 12, 2017 14:45

I purchases PLUS a long time ago and still cannot play DVD's/  Screem is sooo bad you cant even watch!  I keep getting a message to purchase PLUS!!!  Totally frustrating to say the least!!

0

• Official comment

  

  Maria

  • September 13, 2017 13:08

  Hello,

  First, please note that to be able to access the paid features (such as ''play DVD''), you need to be signed in with the respective credentials (i.e. your email address and your password, associated with the purchase). Please sign out and sign back in -- Here's how to proceed: https://customer.real.com/hc/en-us/articles/204040653 (if you're prompted to install additional components, please install them); see also: https://customer.real.com/hc/en-us/articles/204040723

  If the playback issue persists -- The following article should help with the issue you are having: https://customer.real.com/hc/en-us/articles/204041293

  If it still persists, please follow these steps: https://customer.real.com/hc/en-us/articles/204041543

   

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