Small Picture Icons Are Gone

David Coffield

• September 14, 2017 02:50

After today's Real Player Update all my icons are the standard blue real player box. Before the update most were a small picture of the video in a black frame. What happened? How can I get my picture icons back. I tired the similar post and community and found nothing. Since this just happened it might be easier to find a answer. Thank You. David

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  Harold

  • September 14, 2017 15:11

  Please follow the steps from the link below to resolve your issue:

  https://customer.real.com/hc/en-us/articles/204040523-Thumbnail-images-do-not-appear-for-downloaded-videos-on-PC

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