videos won't play

Terry Pace

• March 15, 2017 18:10

Real player worked fine till the last upgrade.  Now I can play videos on the Real website, but not any previously recorded videos I recorded with Real player.  I get a window saying Real player has closed, and that's it.  I can play those same videos using Windows 10 Media Player.

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  Terry Pace

  • March 15, 2017 18:10

  I can also record new video with Real player, but that video also won't play.

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  Viswanathan S

  • March 16, 2017 02:00

  Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

  http://files2.codecguide.com/K-Lite_Codec_Pack_1300_Mega.exe 

  After installing the codec, restart your computer and try playing the videos again.

  If this does not resolve your issue, please provide the following information:

  • Are you able to play those files using other player in your computer?
  • What is the file format?
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

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  James Wili

  • March 16, 2017 15:37
  • Edited

  The new update of Real player does not allow the videos to play. I keep getting an error message that the program must be shut down upon opening any videos. And I have tried all the fixed listed on your site and nothing fixed it.

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  Viswanathan S

  • March 18, 2017 01:25

  I've sent a message to the email address associated with your account. Please respond and we'll go from there.

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