Post

2 followers Follow
0
Avatar

Trouble downloading videos

Hi, once again I'm having the same trouble downloading videos. I've re-started Real Downloader 3 times, and have gone to Command Prompt but after going through the steps it tells me ' Unable to Download New Version' Please help, thank you.

Liz Cron

Official comment

Avatar

Hello,

 

to resolve the issue, Please follow these instructions: https://customer.real.com/hc/en-us/articles/204169018

If the issue persists, please uninstall and reinstall RealPlayer by following the steps below:
 

  1 - Uninstall the program by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013
  2 - After uninstalling RealPlayer from the Control Panel, please delete the application folders. Here's how: https://customer.real.com/hc/en-us/articles/220342848
  3 - Reboot your computer and reinstall RealPlayer. You can install the current version by going to: http://www.real.com/

Vladimir
Comment actions Permalink

Please sign in to leave a comment.

1 comment