WHY BESIDE TITLE HAS CLIP NUMBER NEVER HAD THIS BEFORE?

ED KOPP

• June 06, 2017 22:04

Hello everyone, I can't figure out why lately when I download video & convert to mp3 why am I getting a clip number beside every song title name? just recently has been happening I have to right click on title song then click details to remove it, like I said never had this happen before just lately has been doing this, does anyone know how to correct this from happening is there something I have to go into setting to change? thank's much....

0

• Official comment

  

  Maria

  • June 07, 2017 14:34

  Hello,

  Please uninstall and reinstall the program. Here's how: https://customer.real.com/hc/en-us/articles/204040013

  If the issue persists, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513) 
  • Does this happen with all downloaded and converted files?
  • Please send us links of some of the files causing the issue.
  • NB: Please send us screen shots showing the view of your library and the titles of the files in question. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

  The more specific you are, the better I will be able to assist you.

   

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