Playback issue

Charles Duligal

• April 04, 2017 21:44

i am having trouble watching my video's i have tried several times to download KB4015438 recommended by microsoft on your support page but for some unknown reason it does not work i still cannot watch my video's.can you help?

cxxxxxxxxx@xxxxxom

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  Viswanathan S

  • April 05, 2017 01:01

  Customers using RealPlayer on a Windows 10 PC were affected by an incompatibility introduced by a recent Windows 10 update (KB4013429).
  
  Microsoft announced a new update on March 20 (KB4015438) that corrects this issue. This update can be downloaded and installed from Windows Update. For more information, visit the Microsoft support site.
  
  Please let us know if you continue to experience any playback issues after installing this Windows Update. 

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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