Cannot up date realplayer plus

Robert Bright

• April 06, 2017 13:34

When I try to up date real player I get a drop down that says "update failed" do to missing file usgspec.inf

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  Viswanathan S

  • April 06, 2017 20:28

  To resolve this issue, follow the below solutions:
  
  Solution 1: Deleting temporary Windows files and folders:
  
  https://customer.real.com/hc/en-us/articles/204039363
  
  Solution 2: Uninstall RealPlayer by following the article:
  
  https://customer.real.com/hc/en-us/articles/204040013/#uninstall
  
  Solution 3: Run Microsoft's Fixit program:
  
  Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.
  
  Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version.

  I hope this information helps.

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