rpsystray is this malicious?

null null

• April 20, 2017 08:27

 I get a dialogue box saying rpsystray has stopped working.

It asks to send an error report.

Is this malicious software?

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  Viswanathan S

  • April 20, 2017 21:42

  To resolve the issue you're experiencing, please consult the following article: https://customer.real.com/hc/en-us/articles/204040113
  
  If the issue still persists, please let us know about the following:
  
  •When exactly does the the error message appear?

  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

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  null null

  • May 01, 2017 08:46

  Thanks for the suggestion.

  I have deleted the program and re-installed it and the problem seems to have gone away.

  I have not had the dialogue box appear for 7 days and will advise if it returns.

  Many thanks

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