realplayer keeps crashing while in burn process

Harry Horton jr

• April 28, 2017 20:29

i have certain media clips that just will not continue through the burn process with the system stopping, i've tried different media clips from the same source and they keep crashing, i don't know what to do, i have burned them in the past, but now recently they won't burn? is it that they are too big? the codecs? i don't know what more to do, i've updated real, just tried agian, same result, real will give the popup that there is a problem, what GIVES?????????????????  

 

Signed beyond frustrated!!

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• Official comment

  

  Milena

  • May 04, 2017 15:31

  Please see: https://customer.real.com/hc/en-us/articles/204040813-DVD-Burning-Troubleshooting-Tips-
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  Harry Horton jr

  • May 14, 2017 02:04

  thanks, i'll try it, but now i'm having an issue where the burner keeps disappearing and i have to reinstall it, what could be causing this?: "RealPlayer cold not locate a CD burner on your computer.  If you have a CD burner, please ensure it is properly installed."  

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  Milena

  • May 15, 2017 12:52

  This could happen if your CD/DVD burner is not properly installed, or if you have more than one burner and the wrong one is selected as default. For additional information on the latter case, please consult: DVD Burning: Errors when using internal and external drives

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