video doesn't work only sound

J M

• May 21, 2017 20:18

using windows 10 ...have realplayer plus that I brought here..when I play any of my dvd's only the sound comes on ...haven't been able to find a fix for this...if there's no fix for this how can I get my money back..any help on this is appreciated..

0

• Official comment

  

  Milena

  • May 22, 2017 10:35

  To resolve this issue, please try this solution:

  1. Open RealPlayer.
  2. Click the RealPlayer logo in the upper left, then Preferences. The Preferences box opens.
  3. In the Category pane, click DVD.
  4. Under Advanced, change the Colorspace from YUV to RGB.
  5. Click OK.
  6. Close and restart RealPlayer.

  Try playing the DVD again.

  If the issue persists, please see also: Sound plays but video is blank, frozen, or distorted

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