Bought RealPlayer Plus (16?). Can no longer burn dvd's

William Haight

• May 30, 2017 02:37

I purchased realplayer plus(16?). I can no longer burn dvd's. My realplayer plus icon no longer shows in my realplayer - the "plus" is gone and any time I try to burn a dvd, it just bounces me to the add to buy realplayer 18. If I bought 16 (more than once, I believe), why does it act like a rental and disappear? I would like it back to burn dvd's. Help, please

0

• Official comment

  

  Maria

  • May 30, 2017 12:19

  Hello,

  I see that you purchased RealPlayer 18 Plus, which is the latest version of the product and the only version for which we offer support and updates.

  To be able to access the Plus features (such as ''burn DVD''), you need to be signed in with the respective credentials (i.e.your account email address and your password). You can sign out and sign back in -- here's how to proceed: https://customer.real.com/hc/en-us/articles/204040653
  
  Note: To learn how to check if you are signed in, please consult the following article: https://customer.real.com/hc/en-us/articles/204040723

  For more information on how to burn DVDs, please click on the following link: https://customer.real.com/hc/en-us/articles/204041013

   

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