download doesn't work for many many videos

Brett Champlin

• May 31, 2017 23:46

Download works for about 1 in 10 videos on Youtube. I use Chrome and all of the help articles are out of date and none of the proposed solutions work. I tried to download it from RealPlayer main app and that didn't work. I tried downloading some of the same videos using IE as suggested and that doesn't' work either. I want my money back.

 

0

• Official comment

  

  Maria

  • June 01, 2017 15:24

  Hello,

  
  Unfortunately, we are no longer able to offer phone support or remote assistance. 

  Please uninstall and reinstall RealPlayer by following the steps below:

    1 - First, you need to uninstall the program by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013
    2 - After uninstalling RealPlayer from the Control Panel, please delete the application folders. Here's how: https://customer.real.com/hc/en-us/articles/220342848
    3 - Reboot your computer and reinstall RealPlayer. You can install the current version by going to: http://www.real.com/

  Note: If, at the end of the installation, RealPlayer prompts you to create an account, please select the "Already have an account? Sign in" option that you'll see at the bottom of the Sign in window. Enter your email address and password and click on the Sign in button and install the additional components.

  If you do not wish to troubleshoot the issue further but would rather have a refund for your recent upgrade, please confirm it by replying to this email.

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